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FAQs


Made to Order

  • All items are made to order and can take up to two weeks to be made and dispatched. 
  • Please factor this in if buying gifts - contact me on aliceee1@hotmail.co.uk if you need something for a certain date and I will do my best to fulfil this.
  • All items are completely handmade and may differ slightly from the image shown


Shipping

  • All UK items are sent by Royal Mail First Class Signed For and will require a signature on arrival
  • All Rest of the World Items are sent by Royal Mail International Tracked
  • Estimated delivery time once made and dispatched: UK 1-3 Days, EU 3-5 Days, Everywhere Else 5-7 Days
  • If you need to change your order or the delivery address, providing we haven't already shipped your order, please email aliceee1@hotmail.co.uk
  • All jewellery comes packed in an Alice Chandler Jewellery box


Returns

  • I cannot accept returns or exchanges on earrings for hygiene reasons
  • If your jewellery is damaged or broken I will be happy to help - just get in touch!